General Terms of Service

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Please read these Terms of Service ("Terms"), which set forth the legally binding terms and conditions between Guaranty Trust Bank (Ghana) Limited ("GTBank" or the "Bank") and the Client who uses the website ("Site") and services (the "Service") . These terms govern the Client's access to and use of the Site and the Service.

GTBank's collection and use of personal information in connection with the Client's access to and use of the Service is described in GTBank's Privacy Policy.

User Agreement

Agreeing to GTBank's Acceptable Use Policy (AUP) and Terms of Service (TOS) is mandatory for using these services and guides the usage of these services.

During the term of this agreement with GTBank, the User must ensure that the use of any resource offered to the User or owned or controlled by GTBank ("Service") conforms with GTBank's current Acceptable Use Policy ("AUP"). GTBank may modify, without prior notice, the AUP as it deems appropriate; such modified AUP is effective upon publication on GTBank's website.

If any of these is infringed, GTBank reserves the right to suspend such violating websites without prior notice.

Account

  • In order to initiate and commence the use of our Services, all Users must register an account ("Account").
  • The Client represents and warrants that it has the authority to legally bind that entity and grant GTBank all permissions and licenses provided in these Terms.
  • The Client must provide accurate, current and complete information during the registration process and always keep its Account profile page information up-to-date. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of its account on the Server.
  • The Client are responsible for safeguarding its password used in accessing the Service and for any activities or actions under your password, whether the password is with our Service or a third-party service.
  • The Client agree not to disclose its password to any third party. You must notify the Bank immediately upon becoming aware of any breach of security or unauthorized use of its account.
  • The Client may not use a username that bears likeness to the name of another person or belongs to another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
  • The Client shall be held liable for any and all activities conducted through its Account, unless such activities are proven not to have been authorized by the Client and the Client was not negligent (such as failing to report the unauthorized use or loss of its credentials).
  • GTBank will setup the Client's account after payment has been received and/or our payment partner(s) have screened the order(s) in case of fraud. It is the Client's responsibility to provide the Bank with an email address which is not a webmail account @ the domain(s) (e.g. mail@yourdomain.com). If there is ever an abuse issue or the need to contact the Client, the primary email address on file will be used for this purpose. It is the Client's responsibility to ensure the email address on file is current or up to date at all times.

    GTBank is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If the Client need to verify or change this information, contact the Bank's support team via email via gh.smehosting@gtbank.com. Providing false contact information of any kind may result in the termination of the Client's account.

  • The Client shall be responsible for its sites and all sites that it hosts shall be in accordance with all rules on this page. Misuse by the Client may result in actions on its account, including removal from the host with/without a notice and without a refund.

Backups and Data Loss

The Client acknowledges that the use of this service is at its sole risk. GTBank is not responsible for files and/or data residing on the Client's account. The Client agrees to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on GTBank servers.

If the Client utilizes the third party backup services (i.e. CodeGuard), it shall be responsible for initiating, performing and testing restores of backup as well as testing its systems and monitoring the integrity of your its Data to determine the quality and success of its backups.

Cancellations

GTBank reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.

Cancellation of the service by the Client takes effect immediately. After cancellation, the Client will no longer have access to the Service.

Upgrades and Modifications

For as long as the Bank continues to offer the Service, it will provide and seek to update, improve, and expand the Service. As a result, access to the Service may exist and be available on any given day and have no other obligations, except as expressly stated in these Terms.

GTBank may modify (e.g., change data storage or capacity limits), replace, refuse access to, suspend or discontinue the Service, partially or entirely, or change and modify prices for all or part of the Services at its sole discretion. All of these changes are effective upon its posting on the Bank's website or by direct communication to the Client unless otherwise noted.

Any abuse of the Bank's staff in any medium or format will result in the suspension or termination of the Client's services.

Zero Tolerance Spam Policy

GTBank has a zero tolerance stance for the sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and purchased lists will be treated as spam. Any Client who sends out spam will have its account terminated with or without notice.

Fees/payment

The Client may agree to a one (1) month, or twelve (12) months contract agreement with GTBank prior to the activation of the Client's desired Services. Some features on the Service require payment of fees, as described for each Service on the Site ("Fees"). To sign up for these features, all applicable feature fees must be paid. GTBank reserves the right to change its prices at any time and will use reasonable efforts to notify the Client of such modification. The Client hereby authorizes the Bank to make any reasonably necessary inquiries to validate accounts and financial information.

The Client shall pay all fees as agreed to by the parties and such fees are inclusive of all taxes, levies, or duties imposed by taxing authorities. Fees paid are non-refundable in whole or in part, unless this Agreement specifically provides for a refund. The Client authorizes GTBank or GTBank’s third party service provider to charge the Client for:

  • any Fees for the Services purchased
  • any applicable taxes in connection with its use of the Services to the payment card provided and the Client will reimburse the Bank for all collection costs and interest for any overdue amounts.

The Client agrees to supply appropriate payment for the services received from Guaranty Trust Bank (Ghana) Limited, in advance of the time period during which such services are provided. The Client agrees that until it notifies GTBank of its desire to cancel any or all services received, those services will be billed on a recurring basis.

It is the responsibility of the Client to ensure that its payment information is up to date, and that all invoices are paid on time.

Incase of any payment issues, notify gh.smehosting@gtbank.com

Refund Policy

  1. Domain: There is no refund guarantee for Domain registration or renewal. Once a domain has been registered or renewed successfully, it cannot be cancelled.
  2. Hosting:
    • To get the money back guarantee for annual shared hosting, the Client must cancel your account within the first 30 days of purchase. Please note that the money back guarantee does not apply to renewal of product.
    • For monthly shared hosting, the Client must cancel your account within 72 hours of purchase. GTBank cannot refund any monies paid until the cancellation request is complete.
  3. Website: GTBank operates a non-refund policy for any graphic job and website done by us. Therefore, there shall be no refund of money paid for any web design related job.

Violations of the Terms of Service will waive the refund policy.

All cancelation request should be sent to GTBank Ghana via email at gh.smehosting@gtbank.com

Termination

GTBank may terminate your access to the Services, in whole or in part, without notice in the event that:

  • The Client fails to pay any fees due;
  • The Client violates this Agreement;
  • The Client's conduct is harmful to the Bank or others or cause the Bank or others to incur liability, as determined by the Bank in our sole discretion; or
  • As otherwise specified in this Agreement. In such event, the Bank shall not refund any fees paid in advance of such termination, and the Client shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, GTBank may charge the Client for all fees due for the Services for the remaining portion of the then-current term.

UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED.

Indemnification

The Client agree to indemnify and hold harmless the GTBank, its affiliates and subsidiaries, its officers, directors, employees and agents, against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest penalties and legal and other reasonable professional costs and expenses) suffered or incurred as a result of:

  • the Client's fraudulent or illegal use of the Services or the Site;
  • the Client's negligence or any default of any of these Terms;
  • any inaccurate or incomplete information that the Client's has knowingly provided to GTBank;
  • the Client granting another person access to its account either with its permission or as a result of its failure to keep your username and password private;
  • any service that the Client has offered, whether with or without GTBank's permission, to another third party using the GTBank’s Services or Website;
  • any claim made against you for actual or alleged infringement of the GTBank's Intellectual Property Rights or any actual or alleged infringement of a third party’s Intellectual Property Rights arising out of or in connection with the Services or the Client's use of the Site.

Limitation of Liability

In no event shall GTBank,, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) the Client's access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of the Client's transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

DISCLAIMER

GUARANTY TRUST BANK (GHANA) LIMITED DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEB PAGES OR THE WEB SITE WILL MEET THE CLIENT’S REQUIREMENTS OR THAT THE OPERATION OF THE WEB PAGES WILL BE UNINTERRUPTED OR ERROR-FREE.THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE WEB PAGES AND WEBSITE SHALL BE ON THE CLIENT. EXCEPT AS OTHERWISE SPECIFIED IN THIS AGREEMENT, GUARANTY TRUST BANK (GHANA) LIMITED PROVIDES ITS SERVICES “AS IS” AND WITHOUT WARRANTY OF ANY KIND. THE PARTIES AGREE THAT (A) THE LIMITED WARRANTIES SET FORTH IN THIS SECTION ARE THE SOLE AND EXCLUSIVE WARRANTIES PROVIDED BY EACH PARTY, AND (B) EACH PARTY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THIS AGREEMENT, PERFORMANCE OR INABILITY TO PERFORM UNDER THIS AGREEMENT, THE CONTENT, AND EACH PARTY’S COMPUTING AND DISTRIBUTION SYSTEM. IF ANY PROVISION OF THIS AGREEMENT SHALL BE UNLAWFUL, VOID, OR FOR ANY REASON UNENFORCEABLE, THEN THAT PROVISION SHALL BE DEEMED SEVERABLE FROM THIS AGREEMENT AND SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF ANY REMAINING PROVISIONS.

GOVERNING LAW

The agreement constituted by these terms and conditions and any proposal will be construed according to and is governed by the laws of Ghana.

In the event of a dispute between the Bank and Client with respect to any issue arising out of or relating to this Agreement in any manner, including but not limited to the breach thereof, parties shall endeavor to resolve such dispute amicably between themselves within thirty (30) days, failing which resolution of such dispute shall be determined by Arbitration. Such arbitration shall be conducted before an arbitrator chosen as follows: either the Bank and Client shall agree on a mutually acceptable arbitrator, or the Bank shall select one arbitrator and Client shall select one arbitrator, and these two arbitrators shall choose a third arbitrator who will act as arbitrator hereunder. The arbitrator’s decision shall be final and binding upon all parties concerned. Such decision shall be rendered within thirty (30) days of the closing of the hearing record. The arbitration proceedings conducted hereunder shall be conducted in English Language and in Ghana, and each party shall bear its own costs. The arbitration shall be conducted in accordance with the provisions of the Alternative Dispute Resolution Act, 2010 (Act 798). Judgment upon the award rendered by the arbitrator(s) shall be entered in any court of competent jurisdiction.