Acceptable Use Policy

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The use of GTBank products and services are governed by an Acceptable Use Policy, stated here, which covers the fair use of our different SME Suite packages (i.e Basic, Premium and Pro plans) bundled with limited or unlimited resources like disk space, data transfer/bandwidth, email accounts, databases and/or other resources, etc both in Nigeria and globally.

These plans are affordable because it allows many different customers to make use of the same underlying server and it will be unfair to disturb other users on the same server with your activities as it does, of course, have its limits.

This policy provides customers with unlimited resources as they wish to use without any additional charge as their site visitors increase. Customers may use this feature for any purpose as they like other than those unacceptable as stated in the Acceptable Use Policy and must stay within reasonable standards of fair use. If your site is poorly optimized, continually gets hacked or is causing issues for others on the shared servers (i.e excessive CPU, RAM, inodes or disk I/O usage, email storage per account), you will receive a notice warning upon reaching the threshold of the set limit. Usage beyond this limit may require an upgrade to a higher plan, virtual or cloud server in order not to affect other customers.

If GTBank deem a customer’s account as exceeding fair use of bandwidth or other resources that causes interference with other users on our servers, GTBank will notify the customer and allow the customer to rectify the problem. However, should a customers’ resource usage be significantly greater than fair use, GTBank reserves the right to suspend or terminate the customer's account. Where appropriate, GTBank will discuss the available options that could provide better service for the customer.

As a customer, you share the total server resources such as disk space, bandwidth and other resources with other customers. In order to ensure fast & reliable service to you and all of our clients, any hosting account that adversely affects the server or network performance on our shared servers must correct these issues or will be asked to upgrade to a virtual or cloud server in order not to affect other clients. This is good news and it means your site is getting popular and you’ve outgrown the capabilities of shared hosting, having greater control over the software stack and being able to assign more resources to your site means you’ll be able to continue to provide a great experience to your customers/visitors as your business grows.

GTBank reserves the right to add or modify the terms presented here. On this website, the terms bandwidth and data transfer are used interchangeably.